Consumer Law

• Consultations in respect of possible legal actions on the part of the consumer to protect his rights before the seller or a person who renders services, including the bank;
• Elaboration of schemes and concepts aimed at protection of consumer’s interests;
• Analysis of necessary documents;
• Revelation and definition of unfair provisions of the agreement, as well as provisions that contradict the principle of legal equality of the parties;
• Consultations regarding application of legislation in the sphere of consumers’ rights protection;
• Consultations regarding entering into and performance of distance agreements;
• Consultations regarding application of consumer’s right to refuse from the agreement;
• Consultations regarding consumer’s rights in case a product is sold or a service is rendered to him that does not meet the provisions of the agreement;
• Preparation of consumer’s application/letter of claim in respect of the product or service that does not meet the provisions of the agreement;
• Representation of customer’s interests before the seller or a person who renders services, аs well as in the Consumer Rights Protection Centre, court and other authorities;
• Consultations and assistance regarding carrying out an expertise of the product or service;
• Consultations regarding definition and recovery of the suffered damages.

• Analysis of agreements and other documents, their bringing into accordance with the requirements of normative acts in the sphere of consumers’ rights protection;
• Consultations regarding possible legal actions in case of receipt of an application/letter of claim from the customer in respect of the product or service that does not meet the provisions of the agreement;
• Elaboration of schemes and concepts aimed at protection of the seller or a person who renders services;
• Consultations regarding application of legislation in the sphere of consumers’ rights protection;
• Consultations regarding entering into and performance of distance agreements;
• Consultations regarding application of consumer’s right to refuse from the agreement;
• Consultations on performing compulsory requirements in case a product is sold or a service is rendered to customer that does not meet the provisions of the agreement;
• Preparation of an answer to customer’s application/letter of claim regarding the product or service that does not meet the provisions of the agreement;
• Representation of interests of the seller or a person who renders services before consumers, as well as Consumer Rights Protection Centre, court and other authorities;
• Consultations and assistance regarding carrying out an expertise of the product or service;
• Assistance in appealing against decisions of the Consumer Rights Protection Centre, as well as other decisions of public and self-government institutions.