Dispute Resolution with Consumers

Law firm Inlatplus provides the following services related to dispute resolution with consumers:

Consumer assistance

  • consultations on the possible legal actions of consumers to protect their rights before the seller of the goods or the person providing the service, including the bank;
  • development of schemes and concepts for protecting consumer interests;
  • analysis of necessary documents;
  • determination of unfair terms of the contract, as well as conditions that contradict the principle of legal equality of the contracting parties;
  • consultations on the application of laws in the field of consumer protection;
  • consultations on the conclusion and execution of distance contracts;
  • consultation on the application of the consumer’s right to withdraw from the contract;
  • advice on consumer rights in the event of the sale of goods or the provision of a service that is inconsistent with the terms of the contract;
  • representation of consumer interests in front of the seller of goods or the person providing the service, as well as in the Consumer Rights Protection Center, court and other competent organizations;
  • advice and assistance in the field of examination of goods or services;
  • assistance in contesting the arbitration clause specified in the contract;
  • consultations on the issue of determination and recovery of losses caused.

Assistance to the seller of the product or to the service provider:

  • analysis of contracts and other documents, development of new contracts and other documents, bringing contracts and other documents in accordance with the requirements of regulatory acts in the field of consumer protection;
  • consultation on the issue of possible legal actions in the event of receipt from the consumer of a claim for a product or service that does not meet the conditions of the contract;
  • development of schemes and concepts for protecting the interests of the seller of goods or the person providing the service;
  • consultations on the application of legal provisions in the field of consumer protection;
  • consultations on the conclusion and execution of distance contracts;
  • consultation on the consumer’s right to withdraw from the contract;
  • consultations on the implementation of mandatory requirements in the event of a sale to a consumer of a product or the provision of a service that does not comply with the terms of the contract
  • preparation of a response to the consumer on the demand statement received from him regarding a product or service that does not meet the conditions of the contract;
  • representation of the interests of the seller of the goods or the person providing the service to the consumer, as well as at the Consumer Rights Protection Center, court and other competent organizations;
  • advice and assistance in the field of examination of goods or services;
  • representation of the interests of the seller of the goods or the person providing the service to the consumer, as well as at the Consumer Rights Protection Center, court and other competent organizations;
  • advice and assistance in the field of examination of goods or services;
  • assistance in challenging the decisions of the Center for the Protection of Consumer Rights, as well as other decisions of state and local authorities.
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